Privacy Policy

The Fonez Policy

At The Fonez, we are committed to protecting your personal information and complying with the General Data Protection Regulation and the Data Protection Act 2018. We want you to feel confident that your data is being kept safely and securely and to understand how we use it to provide you with a personalized shopping experience.

This policy outlines:

  • How and why we collect information from you
  • Who we share your information with and why
  • Your rights regarding your personal data

If we make any changes to this policy, we will update it on our website and notify you. The Fonez will act as the “Data Controller” of the personal data you provide to us, and we will refer to ourselves as “we” or “us”. This means that we determine the purposes and way in which your personal data is processed.

If you need to contact us regarding your personal data, please email us at, quoting Security and Privacy Enquiry.

This policy was last updated on May 10th, 2018.

What information do we collect and why?

When you purchase products or have a repair carried out on your device, you are entering into a contract with us. We will collect personal information such as:

  • Full name
  • Email address
  • Contact numbers
  • Passcode for your device

In our stores, we use CCTV for security monitoring purposes.

We will never share your personal details with third parties.

How do we use your information?

We will only use and share your personal data when we have a proper reason to do so, as required by the Data Protection Act. These reasons include:

  • Contract: We use your personal information to help us and you uphold any warranty that we offer. We also hold a record of all repairs you have carried out to help us uphold any warranty you may have.

  • Consent: We will only use your personal information for warranty purposes if you agree. We may also contact you to let you know about any promotional offers and services that may be of interest to you. We may use the passcode of your device to access all of the functions post-repair to check everything is functioning correctly. You can remove the passcode yourself after the repair.

  • Legal Obligation: We may share your information when there is a legal requirement to do so, such as for law enforcement purposes.